Shipping Policy

We ship to most countries in the world. 

 

Shipping Costs

Our shipping costs are based upon the weight and destination of the order.  Once you have added an item to your cart, you will be able to get a shipping price from our calculator. 

 

Shipping Methods and Delivery Times

All items ship from Kokomo, Indiana. 

Our standard shipping service is FedEx Ground; if you prefer another carrier, please call us.

  • Delivery to most areas in the continental US is 1-4 days depending upon location.
  • Alaska and Hawaii are typically 6-7 days for delivery.

We offer two expedited shipping options.  Cut off time for expedited orders is 12:00 pm ET on weekdays and non-holidays

  • FedEx Standard Overnight (1 Day)
  • FedEx 2nd Day Air (1-2 Days)

 

Shipping Restrictions

Sorry, we cannot ship to PO boxes

 

Missing or Lost Package

When we ship your order, we provide tracking information so that you can follow the progress of your package.  If for some reason it doesn’t arrive, please call us at 765-457-1829 between the hours of 9:00 AM and 5:00 PM ET

 

Broken or Incorrect Items

All items are insured against breakage unless otherwise noted in the item description.

If your order isn’t correct when it arrives, please contact us immediately so that we can take care of you.  Your satisfaction is important to us!

 

Contact Information

We are located at:

1310 S. Market St.,

Kokomo, IN 46902

 

We are open from 9:00 AM until 5:00 PM ET Monday through Friday and from 9:00 AM until 1:00 PM ET on Saturday.  We are closed on Sundays.

Our phone number is 765-457-1829

Any questions about the information on this page can also be directed to webmaster@KOG.com