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Customer Service

Kokomo Opalescent Glass strives to make your experience the very best possible. If at any time you have a concern or question regarding custom cut glass, your past or your future purchases please contact us. All of us at Kokomo Opalescent Glass appreciate the opportunity to assist you!

Ordering Online

 *CURRENTLY- DEPENDING ON YOUR ORDER, IT MAY TAKE AS MUCH AS 3 WEEKS TO PROCESS YOUR ORDER.*

By placing your online order we will begin processing your order within one business day. If something you have ordered is temporarily unavailable, we will contact you and make arrangements directly with you to get what you need.  You are always welcome to e-mail or call us regarding your order after you have placed it with follow-up instructions.  All conversations will be confirmed with an e-mail to make sure we give you the very best customer service possible.  If you have questions before you place your order, please contact us at 765-457-1829 or toll free at 1-877-703-4290 or at internetsales@kog.com

You will receive a confirmation e-mail when your order ships.  Any questions or concerns will be addressed via e-mail to make sure that all information is confirmed in writing.

Select your payment options in the checkout cart.  If you choose check, we will ship your order once the check clears.

 

Sales Tax in Indiana

Sales tax is not charged on purchases made outside of Indiana.  Indiana customers will be charged 7% sales tax as required by state law.

 

Return Policy

We realize that sometimes it is necessary to return a purchase, so we try to make this as convenient as possible for you.  You will receive a full refund for all purchased returned in good condition within 30 days (60 days for purchases made between November & December).  Returns after this timeframe will be charged a restocking fee.

 

Shipping Policy

We custom pack your glass purchases so that they will travel safely to you.  Most online purchases will ship within 1-3 business days and will arrive at their destinations in 4-7 business days *NOTE -this does not mean 1-3 business days from the day you place an order. A tracking number will be provided when your order ships via e-mail.

We use Federal Express for all of our shipping.  If you would like your purchases shipped differently, we will strive to accommodate your request please contact us at 765-457-1829 or internetsales@kog.com to make your arrangements.

If you have a special request, please contact us at 765-457-1829 or internetsales@kog.com.  Expedited orders must be placed by noon any weekday excluding holidays.  Orders outside the contiguous United States will take longer to ship and cannot be guaranteed to arrive in a specific time frame, we will however provide you with the necessary paperwork and tracking numbers.

We try to be environmentally friendly with our packing materials and use recycled and recyclable materials. 

 

Breakage & Damage

We work very hard to pack your purchases so that they arrive in perfect condition.  If however you receive a broken item it is very important that you contact us immediately. If the exterior packaging is damaged you will need to note this on the delivery receipt, save all packaging materials and contact us.  We will file a claim with the shipper, provide you instructions if returning the item(s) is necessary issue a call tag, and re-send the item if necessary or possible.

 

Privacy Policy

To read our Privacy Policy refer to our Privacy page.

 

Other Services

 

Custom Glass Cutting

We will gladly custom cut glass to your specifications.  Send us the specifications which we will confirm with you and give you a quote for the cutting.

 

Gift Wrapping

We will gladly box and gift wrap your purchase if you let us know.

 

Gift Cards

We sell gift cards in any denomination.

 

Wholesale Pricing

If you have a tax id # and operate a business outside of your home, you may contact our commercial sales group at 765-457-8136 and toll free at 1-877-475-6329 or by e-mail at tom@kog.com.

 

 

Customer Service Contacts

CEO – John O’Donnell
Phone: 765-457-8136
Fax: 765-459-5177
E-Mail: John@KOG.com

President – Richard Elliott
Phone:  765-457-8136
Fax:  765-459-5177
E-Mail:  Eliot@KOG.com

Hot Glass Sales – Anne Elliott
Phone:  765-457-8136

Fax:  765-459-5177
E-Mail:  Anne@KOG.com

Studio Sales – Cindy Locke 
Phone:765-457-8136

Fax:  765-459-5177
E-Mail:  cindy@KOG.com

The OP Shop, Restorations, and Repairs – Tiffany Eagle 
Phone:  765-457-1829
Fax:  765-459-5177
E-Mail:  tiffany@kog.com

 

Internet Sales –
Phone:  765-457-1829
Fax:  765-457-1829
E-mail:  internetsales@KOG.com